Terms of Service
Last updated: March 13, 2026 · Effective immediately
These terms govern your access to and use of the Clariven Labs website, client portal, and all related services. Please review them carefully before engaging with our platform.
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Important Notice
Our products are available exclusively to licensed healthcare professionals, registered compounding pharmacies, and qualified research institutions. By creating an account, you confirm that you meet these eligibility requirements.
1Acceptance of Terms
By accessing or using the Clariven Labs website ("clarivenlabs.com"), client portal, or any services provided by Clariven Labs, LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must discontinue use of our services immediately.
These Terms constitute a legally binding agreement between you (or the organization you represent) and Clariven Labs. By placing an order, you represent that you have the authority to bind your organization to these Terms.
2Account Eligibility
To create an account and purchase products from Clariven Labs, you must meet the following requirements:
- Hold a valid, active professional license (MD, DO, NP, PA, PharmD, RPh, or equivalent)
- Operate a licensed healthcare facility, compounding pharmacy, or accredited research institution
- Provide verifiable DEA registration (where applicable for controlled substance analogs)
- Be at least 18 years of age and legally authorized to enter into contracts
- Provide accurate and complete registration information
Clariven Labs reserves the right to verify credentials at any time and to suspend or terminate accounts that fail to meet eligibility requirements. Providing false or misleading credential information may result in immediate account termination and referral to appropriate regulatory authorities.
3Product Use & Restrictions
All products sold by Clariven Labs are intended exclusively for legitimate medical, pharmaceutical compounding, or scientific research purposes:
Clinical Use
Products may be prescribed and administered by licensed healthcare providers in accordance with applicable laws and clinical guidelines.
Compounding
Products may be used as pharmaceutical ingredients by licensed 503A and 503B compounding facilities in compliance with USP standards.
Research
Products labeled "For Research Use Only" are restricted to qualified research institutions with proper IRB oversight where applicable.
Resale
Resale of Clariven Labs products requires a separate distribution agreement. Unauthorized resale is prohibited and may violate state and federal law.
4Orders & Payment
All orders are subject to acceptance by Clariven Labs and product availability. By placing an order, you agree to the following:
- Pricing is quoted per order and subject to change without notice. Published prices are for reference only.
- Payment terms are established in your account agreement (Net 30, Net 60, or prepayment as applicable).
- Volume pricing and contract rates are available for qualifying accounts.
- Clariven Labs reserves the right to cancel any order if credential verification fails or payment is not received.
- Sales tax will be applied where required by applicable state and local laws.
- Late payments may incur a 1.5% monthly finance charge and may result in account suspension.
5Shipping & Returns
Shipping terms and return policies are governed by your account agreement and the following general provisions:
Shipping
Orders placed before 2:00 PM EST on business days are processed same-day. All shipments utilize temperature-controlled packaging and are tracked from our facility to your door. Risk of loss transfers upon carrier acceptance.
Returns
Due to the pharmaceutical nature of our products, returns are restricted to damaged, defective, or incorrectly shipped items only. All claims must be reported within 48 hours of receipt with photographic documentation. Products returned due to customer error may be subject to a restocking fee.
Cold Chain Guarantee
Products requiring refrigeration are shipped with validated cold chain packaging. If temperature excursion is documented, we will replace the product at no charge.
6Intellectual Property
All content on the Clariven Labs website — including text, graphics, logos, images, product descriptions, documentation, and software — is the property of Clariven Labs or its licensors and is protected by United States and international copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content without our prior written consent. Limited use of product documentation (COAs, spec sheets) is permitted for internal clinical or research purposes.
7Prohibited Conduct
You agree not to:
- Use products for any purpose other than authorized medical, pharmaceutical, or research applications
- Provide false, misleading, or fraudulent credential information
- Resell, redistribute, or transfer products without authorization
- Attempt to reverse-engineer, decompile, or derive formulations from our products
- Interfere with or disrupt the website, client portal, or related systems
- Scrape, harvest, or collect data from our website using automated means
- Impersonate any person or entity, or falsely state or misrepresent your affiliation
- Use our products in any manner that violates applicable federal, state, or local laws
8Limitation of Liability
Clariven Labs provides all products in strict accordance with published specifications and applicable quality standards. To the maximum extent permitted by law:
- We are not liable for product misuse, improper storage, or use beyond the intended application
- Our maximum aggregate liability shall not exceed the purchase price of the specific products giving rise to the claim
- We disclaim all implied warranties, including merchantability and fitness for a particular purpose, except as expressly stated in product documentation
- We are not liable for indirect, incidental, consequential, or punitive damages arising from your use of our products or services
- We are not responsible for delays or failures in performance caused by events beyond our reasonable control (force majeure)
9Indemnification
You agree to indemnify, defend, and hold harmless Clariven Labs, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of our products or services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your infringement of any intellectual property or other right of any third party.
10Dispute Resolution
These Terms are governed by the laws of the State of Arizona, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved as follows:
Informal Resolution
Parties will attempt to resolve disputes through good-faith negotiations for a period of 30 days.
Mediation
If informal resolution fails, disputes will be submitted to binding mediation in Scottsdale, Arizona, under the rules of the American Arbitration Association.
Arbitration
Unresolved disputes will proceed to binding arbitration in Maricopa County, Arizona. Each party bears its own costs unless the arbitrator determines otherwise.
11Regulatory Disclaimer
The information provided on this website is for informational purposes only and does not constitute medical, pharmaceutical, or legal advice. Clariven Labs does not make therapeutic claims about its products unless specifically indicated in FDA-approved labeling.
Healthcare providers are solely responsible for prescribing and administering products in accordance with applicable federal and state laws, clinical guidelines, and their professional judgment. Research-use products are not intended for human use without appropriate regulatory authorization (IND, 505(b)(2), etc.).
Product descriptions, specifications, and application notes are provided for informational purposes and should not be construed as guarantees of clinical outcomes.
12Modifications to Terms
Clariven Labs reserves the right to modify these Terms at any time. Material changes will be communicated to active account holders via email at least 30 days prior to taking effect. Continued use of our services after the effective date of any changes constitutes your acceptance of the revised Terms.
We recommend reviewing these Terms periodically. The "Last updated" date at the top of this page reflects the most recent revision.
13Contact
For questions regarding these Terms of Service, please contact:
Clariven Labs — Legal Department
Email: legal@clarivenlabs.comPhone: (480) 555-0199Address: Clariven Labs, Attn: Legal Department, 8700 E Via de Ventura, Suite 200, Scottsdale, AZ 85258