Privacy Policy
Last updated: March 13, 2026 · Effective immediately
At Clariven Labs, protecting the privacy and security of our clients' information is fundamental to our business. This policy describes how we collect, use, and safeguard your data.
On This Page
Privacy Questions?
Contact our Privacy Officer for any data-related inquiries.
privacy@clarivenlabs.comEncrypted
All data transmitted via TLS 1.3 encryption
No Selling
We never sell personal information to third parties
Your Control
Access, correct, or delete your data anytime
1Information We Collect
Clariven Labs ("we," "us," or "our") collects information you provide directly and information generated through your use of our services. We are committed to collecting only the minimum data necessary to serve you effectively.
Information You Provide
- Contact information: name, email address, phone number, mailing address
- Professional credentials: license numbers, DEA registration, NPI numbers
- Organization details: practice name, type, size, and specialty
- Order information: product selections, quantities, shipping preferences
- Communication records: inquiries, support tickets, feedback
- Account credentials: username and encrypted password
Automatically Collected Information
- Device and browser information (type, version, operating system)
- IP address and approximate geographic location
- Pages visited, time spent, and navigation patterns
- Referring website or search terms used to find us
2How We Use Your Information
We use collected information for the following purposes:
Order Fulfillment
Processing orders, managing shipments, and providing order status updates
Account Management
Creating and maintaining your account, verifying credentials, managing preferences
Customer Support
Responding to inquiries, resolving issues, providing technical product information
Compliance
Verifying professional credentials, meeting regulatory requirements, maintaining audit trails
Communications
Sending product updates, compliance notices, and relevant industry information
Service Improvement
Analyzing usage patterns to improve website functionality and user experience
3Information Sharing
We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
- Service Providers: Trusted partners who assist with shipping, payment processing, analytics, and infrastructure — bound by strict confidentiality agreements.
- Regulatory Authorities: When required by law, subpoena, or government investigation, or to comply with DEA, FDA, or state pharmacy board requirements.
- Credential Verification: Professional licensing boards and verification services to validate healthcare credentials for account eligibility.
- Business Transfers: In connection with a merger, acquisition, or sale of assets — with advance notice provided to affected accounts.
4Data Security
We implement comprehensive security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our security program includes:
6Data Retention
We retain your information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. Specific retention periods include:
- Active account data: retained for the duration of the business relationship plus 3 years
- Order and transaction records: 7 years per regulatory requirements
- Credential verification records: duration of account plus 5 years
- Analytics data: 26 months in aggregated, anonymized form
- Communication records: 3 years from last interaction
7Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access
Request a copy of the personal data we hold about you
Correction
Request correction of inaccurate or incomplete data
Deletion
Request deletion of your personal data (subject to legal retention requirements)
Portability
Receive your data in a structured, machine-readable format
Restriction
Request limitation of processing in certain circumstances
Objection
Object to processing based on legitimate interests or direct marketing
To exercise any of these rights, contact us at privacy@clarivenlabs.com. We will respond to verified requests within 30 days.
8HIPAA Compliance
As a supplier to healthcare organizations, Clariven Labs maintains practices consistent with the Health Insurance Portability and Accountability Act (HIPAA). While we do not typically receive Protected Health Information (PHI), we maintain Business Associate Agreements (BAAs) where applicable and ensure our data handling practices meet healthcare industry standards.
Our team receives annual HIPAA compliance training, and our systems are designed to meet the administrative, physical, and technical safeguards required under the HIPAA Security Rule.
9Children's Privacy
Our services are designed for licensed healthcare professionals and qualified research institutions. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will promptly delete it.
10Policy Changes
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify account holders via email and update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
11Contact Us
For questions, concerns, or requests related to this Privacy Policy or our data practices, please contact:
Clariven Labs — Privacy Officer
Email: privacy@clarivenlabs.comPhone: (480) 555-0199Address: Clariven Labs, Attn: Privacy Officer, 8700 E Via de Ventura, Suite 200, Scottsdale, AZ 85258
Related Policies
Review our complete legal documentation for comprehensive coverage.